Many organisations provide support to people in difficulty by giving them information and guidance or providing social or administrative support. Contact district Social Action Centres (Hospice général), at the Info Points of the City of Geneva or municipal social services departments.
Social Action Centres of Hospice général
The social workers of the Hospice general support, advise and guide people in difficulty. They accompany them towards autonomy through measures adapted to their needs.
District Social Action Centres
To find the Social Action Centre of your district : hospicegeneral.ch
CAS Avanchets
08:30 – 12:30 and 13:30 – 17:00
(Thursday : opening at 11:00)
Phone number : 022 420 47 50
Rue du Grand-Bay 18
1220 Les Avanchets
CAS des Bains
08:30 – 12:00 and 13:30 – 16:30
(closed on Thursday morning)
Phone number : 022 420 47 70
Rue des Bains 35
1205 Genève
CAS Bernex
Aire-la-Ville, Avully, Avusy, Bernex, Cartigny, Chancy, Confignon, Laconnex, Soral
08:30 – 12:30 and 13:30 – 16:00
(closed on Thursday morning)
Phone number : 022 420 39 30
Route de Bernex 313
1233 Bernex
CAS Champel
08:30 – 12:00 and 13:30 – 16:00
(closed on Thursday morning)
Phone number : 022 420 45 30
Avenue Dumas 25c
1206 Genève
CAS Clochetons
08:30 – 12:00 and 13:00 – 16:00
(closed on Tuesday morning)
Phone number : 022 420 39 00
Chemin des Clochetons 1
1213 Petit-Lancy
CAS Eaux-Vives
Anières, Choulex, Collonge-Bellerive, Cologny, Corsier, Gy, Hermance, Jussy, Meinier, Presinge, Puplinge, Vandoeuvre
08:30 – 12:00 and 13:30 – 16:30
(closed on Tuesday morning)
Phone number : 022 420 64 00
Rue des Vollandes 38
1207 Genève
CAS Grand-Saconnex
08:30 – 12:00 and 13:00 – 16:00
(closed on Thursday morning)
Phone number : 022 420 39 90
Rue Sonnex 3-5
1218 Grand-Saconnex
CAS Grottes
08:30 – 12:00 and 13:30 – 16:30
(closed on Tuesday morning)
Phone number : 022 420 65 00
Rue du Fort-Barreau 19
1201 Genève
CAS Lancy
Bardonnex, Lancy, Perly-Certoux, Plan-les-Ouates
08:30 – 12:00 and 13:00 – 16:00
(closed on Tuesday morning)
Phone number : 022 420 38 00
Avenue des Communes-Réunies 86bis
1212 Grand-Lancy
CAS Meyrin
Dardagny, Meyrin, Russin, Satigny
08:30 – 12:00 and 13:30 – 16:30
(closed on Tuesday morning)
Phone number : 022 420 65 30
Rue des Vernes 20
1217 Meyrin
CAS Onex
08:30 – 12:30 and 13:30 – 16:00
(closed on Tuesday morning)
Phone number : 022 420 36 00
Rue des Evaux 13
1213 Onex
CAS Pâquis
08:30 – 12:00 and 13:30 – 16:30
(closed on Tuesday morning)
Phone number : 022 420 68 00
Rue Amat 28
1202 Genève
CAS Plainpalais
08:30 – 12:00 and 13:30 – 16:30
(closed on Tuesday morning)
Phone number : 022 420 65 60
Rue de Carouge 46
1205 Genève
CAS Saint-Jean
08:30 – 12:00 and 13:30 – 16:30
(closed on Tuesday morning)
Phone number : 022 420 68 40
Rue de Lyon 93-95
1203 Genève
CAS Servette
Petit-Saconnex
08:30 – 12:30 and 13:30 – 16:00
(closed on Tuesday morning)
Phone number : 022 420 69 00
Cité Vieusseux 27
1203 Genève
CAS Trois-Chêne
Chêne-Bougeries, Chêne-Bourg, Thônex
08:30 – 12:00 and 13:30 – 16:30
(closed on Thursday morning)
Phone number : 022 420 44 00
Chemin de la Gravière 3
1225 Chêne-Bourg
CAS Vernier
08:30 – 12:00 and 13:30 – 16:30
(closed on Thursday morning)
Phone number : 022 420 47 00
Avenue de Châtelaine 81bis – 1219 Châtelaine
CAS Versoix
Bellevue, Céligny, Collex-Bossy, Genthod, Versoix
08:30 – 12:00 and 13:30 – 16:30
(closed on Thursday morning)
Phone number : 022 420 48 00
Avenue Adrien-Lachenal 25
1290 Versoix
Point jeunes
08:30 – 12:00 and 13:00 – 16:00
(closed on Thursday morning)
Phone number : 022 420 59 59
Rue Glacis-de-Rive 12
1207 Genève
Info Points of the City of Geneva
The City of Geneva’s Info Points are advice centres which aim to provide the public with helpful information. Among other services, they provide help with any steps that need to be taken.
The Servette and Plainpalais Info Points are open to the public.
Servette Info Points
Monday, Tuesday, Wednesday and Friday from 08:30 am to 12:00 pm and then from 1:00 pm to 5:00 pm.
Thursday continuously from 10:00 am to 5:00 pm.
With or without an appointment.
Phone number : 0800 44 77 00
Rue Hoffmann 8
1202 Genève
Plainpalais Info Points
Monday, Tuesday, Wednesday and Friday from 08:30 am to 12:00 pm and then from 1:00 pm to 5:00 pm.
Thursday continuously from 10:00 am to 5:00 pm.
With or without an appointment.
Phone number : 0800 44 77 00
Rue Dancet 22
1205 Genève
The City of Geneva offers support for writing letters. Voluntarily and in complete confidentiality, a public writer can help you put your ideas into shape and write your letters, whether administrative or otherwise.
To find out more, see : geneve.ch
A Health-information hotline is offered to all residents of the City of Geneva. It is free, with or without an appointment. A nurse from the Social Service welcomes you to inform you about preventive actions and discuss health issues.
To find out more, see : geneve.ch
Municipal social services departments
Bellevue
Events, Culture, Social and Early Childhood Department
Phone number : 022 959 88 20
Route de Lausanne 329
1293 Bellevue
Bernex
Municipal Social and Youth Department
Phone number : 022 850 92 46
Route de Bernex 313
1233 Bernex
Carouge
Social Affairs Department of Carouge City Council
Phone number : 022 308 15 30
Rue de la Débridée 3
1227 Carouge
Chêne-Bougeries
Social Cohesion Department
Phone number : 022 869 17 82
Route du Vallon 6B
1224 Chêne-Bougeries
Chêne-Bourg
Social Services Department
Phone number : 022 869 41 10
Avenue Petit-Senn 46
1225 Chêne-Bourg
Collonge-Bellerive
Social Affairs Department
Phone number : 022 722 10 21
Route d’Hermance 111
1245 Collonge
City of Geneva
Social Services Department of Geneva City Council
Phone number : 0800 44 77 00
Rue Dancet 22
1205 Genève
Grand-Saconnex
Social and Community Action Department
Phone number : 022 920 99 00
Route de Colovrex 20
1218 Le Grand-Saconnex
Lancy
Social Affairs and Housing Department
Phone number : 022 706 16 66
Route du Grand-Lancy 41
1212 Grand-Lancy
Meyrin
Social Development and Employment Department
Phone number : 022 989 16 40
Rue des Boudines 2
1217 Meyrin
Onex
Social Services, Health and Childhood Department
Phone number : 022 879 89 11
Rue des Evaux 13
1213 Onex
Plan-les-Ouates
Social Action Department
Phone number : 022 884 69 60
Route des Chevaliers-de-Malte 5
1228 Plan-les-Ouates
Thônex
Social Cohesion Department
Phone number : 022 869 39 70
Chemin du Bois-des-Arts 58
1226 Thônex
Vernier
Social Cohesion Department
Phone number : 022 306 06 70
Chemin de l’Etang 4-6
1219 Châtelaine
Veyrier
Municipal Social Services Department
Phone number : 022 799 14 50
Chemin des Rasses 92
1255 Veyrier
Associative permanency
Centre social protestant
Social permanency : answers enquiries Monday and Friday at 9:00 (limited number of calls).
Freephone number : 0800 20 80 10
Website of permanence du CSP
CARITAS Geneva
Social permanency : scheduling an appointment by telephone from Monday to Thursday at 9:00 (limited appointments per day).
Freephone number : 0800 02 24 44
Website of permanence de Caritas Genève
Croix-Rouge genevoise
Permanency for Food aid, clothes, guidance : Monday, Tuesday, Wednesday, Friday from 9 am to 12 pm and from 1:30 pm to 5 pm; Thursday from 9 am to 12 pm and from 1:30 pm to 3:30 pm. Appointments can be made by phone or walk-ins are welcome for basic orientation regarding emergency assistance.
Telephone : 022 304 04 10
Website of permanence de Croix-Rouge genevoise
Pâquis Support Space
Legal advice service : Monday mornings from 10:30 am to 12 noon and Thursday mornings from 10:30 am to 12 noon, by appointment (on the premises or by telephone).
Telephone : 022 732 19 31
Website of Pâquis Support Space legal advice service
Swiss-Immigrant Contact Centre (CCSI)
Reception and information service : by telephone on Mondays from 1 pm to 1:30 pm and Tuesday-Friday from 8:30 am to 9:30 am; telephone and office on Mondays from 1:30 pm to 5 pm, Tuesday-Thursday from 9:30 am to 12:30 pm and from 1:30 pm to 5 pm, Fridays from 9:30 am to 12:30 pm.
Telephone : 022 304 48 60
Website of CCSI office
Pro Senectute Geneva
Services for seniors, their loved ones and professionals : free, daily and without appointment Monday, Wednesday and Friday from 9:00 a.m. to 11:30 a.m., Tuesday and Thursday from 2:00 p.m. to 4:00 p.m. The permanence allows us to answer your questions, obtain advice and information or be directed towards other structures.
Telephone : 022 807 05 85
Website of Pro Senectute office
Le Trialogue
Public legal adive service (unemployment insurance and social insurances) : welcome Monday to Thursday from 9:00 a.m. to 12:00 a.m. then from 2:00 p.m. to 4:30 p.m. And Wedneday from 9:00 a.m. to 11:00 a.m.
Telephone : 022 340 65 80
Website of Le Trialogue