Many organisations provide support to people in difficulty by giving them information and guidance or providing social or administrative support. Contact district Social Action Centres (Hospice général), at the Info Points of the City of Geneva or municipal social services departments.
Social Action Centres of Hospice général
The social workers of the Hospice general support, advise and guide people in difficulty. They accompany them towards autonomy through measures adapted to their needs.
District Social Action Centres
To find the Social Action Centre of your district : hospicegeneral.ch
CAS Avanchets
08:30 – 12:00 and 13:30 – 17:00
(closed on Tuesday morning)
Phone number : 022 420 47 50
Rue du Grand-Bay 18
1220 Les Avanchets
CAS des Bains
08:30 – 12:00 and 13:30 – 17:00
(closed on Tuesday morning)
Phone number : 022 420 47 70
Rue des Bains 35
1205 Genève
CAS Bernex
Aire-la-Ville, Avully, Avusy, Bernex, Cartigny, Chancy, Confignon, Laconnex, Soral
08:30 – 12:00 and 13:30 – 17:00
(closed on Tuesday morning)
Phone number : 022 420 39 30
Route de Bernex 313
1233 Bernex
CAS Champel
08:30 – 12:00 and 13:30 – 17:00
(closed on Tuesday morning)
Phone number : 022 420 45 30
Avenue Dumas 25c
1206 Genève
CAS Lancy Clochetons
08:30 – 12:00 and 13:30 – 17:00
(closed on Tuesday morning)
Phone number : 022 420 39 00
Chemin des Clochetons 1
1213 Petit-Lancy
CAS Eaux-Vives
Anières, Choulex, Collonge-Bellerive, Cologny, Corsier, Gy, Hermance, Jussy, Meinier, Presinge, Puplinge, Vandoeuvre
08:30 – 12:00 and 13:30 – 17:00
(closed on Tuesday morning)
Phone number : 022 420 64 00
Rue des Vollandes 38
1207 Genève
CAS Grand-Saconnex
08:30 – 12:00 and 13:30 – 17:00
(closed on Tuesday morning)
Phone number : 022 420 39 90
Rue Sonnex 3-5
1218 Grand-Saconnex
CAS Grottes
08:30 – 12:00 and 13:30 – 17:00
(closed on Tuesday morning)
Phone number : 022 420 65 00
Rue du Fort-Barreau 17
1201 Genève
CAS Lancy Palette
Bardonnex, Lancy, Perly-Certoux, Plan-les-Ouates
08:30 – 12:00 and 13:30 – 17:00
(closed on Tuesday morning)
Phone number : 022 420 38 00
Avenue des Communes-Réunies 86bis
1212 Grand-Lancy
CAS Meyrin
Dardagny, Meyrin, Russin, Satigny
08:30 – 12:00 and 13:30 – 17:00
(closed on Tuesday morning)
Phone number : 022 420 65 30
Rue des Vernes 20
1217 Meyrin
CAS Onex
08:30 – 12:00 and 13:30 – 17:00
(closed on Tuesday morning)
Phone number : 022 420 36 00
Route de Chancy 59A,
1213 Petit-Lancy
CAS Pâquis
08:30 – 12:00 and 13:30 – 17:00
(closed on Tuesday morning)
Phone number : 022 420 68 00
Rue Amat 28
1202 Genève
CAS Plainpalais
08:30 – 12:00 and 13:30 – 17:00
(closed on Tuesday morning)
Phone number : 022 420 65 60
Rue de Carouge 46
1205 Genève
CAS Saint-Jean
08:30 – 12:00 and 13:30 – 17:00
(closed on Tuesday morning)
Phone number : 022 420 68 40
Rue de Lyon 93-95
1203 Genève
CAS Servette
Petit-Saconnex
08:30 – 12:00 and 13:30 – 17:00
(closed on Tuesday morning)
Phone number : 022 420 69 00
Cité Vieusseux 27
1203 Genève
CAS Trois-Chêne
Chêne-Bougeries, Chêne-Bourg, Thônex
08:30 – 12:00 and 13:30 – 17:00
(closed on Tuesday morning)
Phone number : 022 420 44 00
Chemin de la Gravière 3
1225 Chêne-Bourg
CAS Vernier
08:30 – 12:00 and 13:30 – 17:00
(closed on Tuesday morning)
Phone number : 022 420 47 00
Avenue de Châtelaine 81bis – 1219 Châtelaine
CAS Versoix
Bellevue, Céligny, Collex-Bossy, Genthod, Versoix
08:30 – 12:00 and 13:30 – 17:00
(closed on Thursday morning)
Phone number : 022 420 48 00
Avenue Adrien-Lachenal 25
1290 Versoix
Point jeunes
08:30 – 12:00 and 13:00 – 17:00
(closed on Thursday morning)
Phone number : 022 420 59 59
Rue Glacis-de-Rive 12
1207 Genève
Info Points of the City of Geneva
In two places open to the public, the City of Geneva provides information, social guidance and, by appointment, administrative support, free of charge and confidentially.
- reception on site or by telephone to answer questions, provide information or forms concerning services and Geneva’s social actors. Information on existing help/rights for the exposed social problem.
- information on the steps to follow, the documents necessary to collect and transmit to access the service. Punctually, by appointment, helps with filling out documents.
Servette Info Points
Monday, Tuesday, Wednesday and Friday from 08:30 am to 12:00 pm and then from 1:00 pm to 5:00 pm.
Thursday continuously from 10:00 am to 5:00 pm.
With or without an appointment.
Phone number : 0800 44 77 00
Rue Hoffmann 8
1202 Genève
Plainpalais Info Points
Monday, Tuesday, Wednesday and Friday from 08:30 am to 12:00 pm and then from 1:00 pm to 5:00 pm.
Thursday continuously from 10:00 am to 5:00 pm.
With or without an appointment.
Phone number : 0800 44 77 00
Rue Dancet 22
1205 Genève
To find out more, see : https://www.geneve.ch/themes/social/points-info-information-orientation-sociale
The City of Geneva also offers free support for writing emails. Volunteering and in complete confidentiality, a public writer can help you put your ideas into shape and write your emails.
To find out more, on times and places, see : https://www.geneve.ch/themes/social/points-info-information-orientation-sociale/ecrivain-public
Municipal social services departments
Bellevue
Social Services Department
Phone number : 022 959 88 20
Route de Lausanne 329
1293 Bellevue
Website of the Social Services Department of Bellevue
Bernex
Social Affairs Department
Phone number : 022 850 92 82
Route de Bernex 313
1233 Bernex
Website of the Social Affairs Department of Bernex
Carouge
Social Affairs Department of Carouge City Council
Phone number : 022 308 15 30
Rue de la Débridée 3
1227 Carouge
Website of the Social Affairs Departement of Carouge
Chêne-Bougeries
Social Cohesion Department
Phone number : 022 869 17 82
Route du Vallon 6
1224 Chêne-Bougeries
Website of the Social Cohesion Department of Chêne-Bougeries
Chêne-Bourg
Social Cohesion Department
Phone number : 022 869 41 10
Rue du Gothard 13, 1st floor
1225 Chêne-Bourg
Website of the Social Cohesion Department of Chêne-bourg
Collonge-Bellerive
Anières, Corsier and Hermance
Coastal social service
Phone number : 022 722 10 20
Chemin du Vieux-Vésenaz 32,
1222 Vésenaz
Website of the Coastal social service of Collonge-Bellerive
Confignon
Social Center
Phone number : 022 850 93 93
Promenade des Rêveries 2
1232 Confignon
Website of the Social Center of Confignon
City of Geneva
Social Services Department of Geneva City Council
Phone number : 0800 44 77 00
Rue Dancet 22
1205 Genève
Website of the Social Services Department of Geneva City Council
Genthod
Social Cohesion Department
Phone number : 022 774 19 81
Rue du Village 37
1294 Genthod
Website of the Social Cohesion Department of Genthod
Grand-Saconnex
Social and Community Action Department
Phone number : 022 920 99 00
Route de Colovrex 20
1218 Le Grand-Saconnex
Website of the Social and Community Action Department of Grand-Saconnex
Lancy
Social Affairs and Housing Department
Phone number : 022 706 16 66
Route du Grand-Lancy 41
1212 Grand-Lancy
Website of the Social Affairs and Housing Department of Lancy
Meinier
Health and social space
Phone number : 022 855 13 00 / 076 679 13 42
Route de La-Repentance 86
1252 Meinier
Website of the Health and social space of Meinier
Meyrin
Social Development and Employment Department
Phone number : 022 989 16 40
Rue des Boudines 2
1217 Meyrin
Website of the Social Development and Employment Department of Meyrin
Onex
Social Services, Health and Childhood Department
Phone number : 022 879 89 11
Rue des Evaux 13
1213 Onex
Website of the Social Services, Health and Childhood Department of Onex
Plan-les-Ouates
Social Action Department
Phone number : 022 884 69 60
Route des Chevaliers-de-Malte 5
1228 Plan-les-Ouates
Website of the Social Action Department of Plan-les-Ouates
Thônex
Social Cohesion Department
Phone number : 022 869 39 70
Avenue Tronchet 13A
1226 Thônex
Website of the Social Cohesion Department of Thônex
Vernier
Social Cohesion Department
Phone number : 022 306 06 70
Chemin de l’Etang 4-6
1219 Châtelaine
Website of the Social Cohesion Department of Vernier
Versoix
Social Cohesion Department
Phone number : 022 775 66 58
Route de Sauverny 3
1290 Versoix
Website of the Social Cohesion Department of Versoix
Veyrier
Municipal Social Services Department
Phone number : 022 799 14 50
Chemin des Rasses 92
1255 Veyrier
Website of the Municipal Social Services Department of Veyrier
Associative comittee rooms
Centre social protestant
Social permanency : answers enquiries Monday and Friday at 9:00 (limited number of calls).
Freephone number : 0800 20 80 10
Website of permanence du CSP
CARITAS Geneva
Social permanency : scheduling an appointment by telephone from Monday to Thursday at 9:00 (limited appointments per day).
Freephone number : 0800 02 24 44
Website of permanence de Caritas Genève
Croix-Rouge genevoise
Permanency for Food aid, clothes, guidance : Monday, Tuesday, Wednesday, Friday from 9 am to 12 pm and from 1:30 pm to 5 pm; Thursday from 9 am to 12 pm and from 1:30 pm to 3:30 pm. Appointments can be made by phone or walk-ins are welcome for basic orientation regarding emergency assistance.
Telephone : 022 304 04 10
Website of permanence de Croix-Rouge genevoise
Pâquis Support Space
Legal advice service : Monday mornings from 10:30 am to 12 noon and Thursday mornings from 10:30 am to 12 noon, by appointment (on the premises or by telephone).
Telephone : 022 732 19 31
Website of Pâquis Support Space legal advice service
Swiss-Immigrant Contact Centre (CCSI)
Reception and information service : by telephone on Mondays from 1 pm to 1:30 pm and Tuesday-Friday from 8:30 am to 9:30 am; telephone and office on Mondays from 1:30 pm to 5 pm, Tuesday-Thursday from 9:30 am to 12:30 pm and from 1:30 pm to 5 pm, Fridays from 9:30 am to 12:30 pm.
Telephone : 022 304 48 60
Website of CCSI office
Pro Senectute Geneva
Services for seniors, their loved ones and professionals : free, daily and without appointment Monday, Wednesday and Friday from 9:00 a.m. to 11:30 a.m., Tuesday and Thursday from 2:00 p.m. to 4:00 p.m. The permanence allows us to answer your questions, obtain advice and information or be directed towards other structures.
Telephone : 022 807 05 65
Website of Pro Senectute office
Le Trialogue
Public legal adive service (unemployment insurance and social insurances) : welcome Monday to Thursday from 9:00 a.m. to 12:00 a.m. then from 2:00 p.m. to 4:30 p.m. And Wedneday from 9:00 a.m. to 11:00 a.m.
Telephone : 022 340 65 80
Website of Le Trialogue
Permanences volantes EPER
Centers for allophone migrants : information sessions and individual consultations. Make an appointment by telephone Monday from 9 a.m. to 1 p.m. and from 2 p.m. to 6 p.m.
Telephone : 022 918 00 92
Website of the permanences volantes EPER
Disability resources
Social support :
The following organizations work in the area of disability, offering support and social services to people with disabilities and their families. Their websites provide more details about their services.
Pro Infirmis
Overall social consultation.
Phone number : 058 775 31 08
6 Route du Grand-Lancy,
1217 Les Acacias
Website of Pro Infirmis
Pro Cap
Legal advice and support.
Phone number : 032 322 84 86
Rue des Minoteries 3,
1205 Genève
Website of Pro Cap
ABA – Association pour le Bien des Aveugles et malvoyants
Social and administrative support for blind people and people with low vision and their families.
Phone number : 022 317 79 19
Place du Bourg-de-Four 34,
1204 Genève
Website of ABA
AGM – Association Genevoise des Malentendants
Social and administrative support for hearing-impaired people and their families.
Phone number : 022 807 05 65 (Reception)
022 735 56 42 (Social service)
Boulevard Helvétique 27,
1207 Genève
Website of AGM
Autisme Genève
Social support for people on the autism spectrum and their families.
Phone number : 022 840 00 30
Rue de Villereuse 7,
1207 Genève
Website of Autisme Genève
Insieme Genève
Social support services for individuals with intellectual disabilities and their families.
Phone number : 022 343 17 20
Rue de la Gabelle 7,
1227 Carouge
Website of Insieme Genève
Pro Mente Sana
Legal advice and psychosocial support for people experiencing mental health challenges.
Phone number : 0840 0000 60 (General)
0840 000 061 (Legal advice)
0840 0000 62 (Psychosocial advice)
Rue des Vollandes 40,
1207 Genève
Website of Pro Mente Sana
General resources :
The following is a list of useful resources. It is not exhaustive.
FéGAPH
Federation of organisations for people living with disabilities and their families.
Phone number : 022 840 00 30
c/o insieme-Genève,
Rue de la Gabelle 7,
1227 Carouge
Website of FéGAPH
Réshange
Geneva healthcare network for people with intellectual disabilities, autism spectrum conditions, cerebral palsy and multiple disabilities.
Chemin des Sillons 8,
1226 Thônex
Website of Réshange
Proch’info
Information and guidance for informal caregivers.
Phone number : 058 317 70 00
Website of Proch’info